Rank My Business Today · Digital Marketing Agency in Vancouver & Port CoquitlamCall or text 778-650-6134

How we work

The Click-to-Customer System

The process we built and use with every client. Three stages that take someone from the first time they see your business to the day they become a customer, with every step measured.

Get your free strategy call See the three stages
10M+

Views generated for our clientsAcross Facebook, Instagram and YouTube

$1M+

In revenue for our clientsFrom the campaigns we run

5.0

Rated on Google9 reviews from local business owners

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What is the Click-to-Customer System?

One system from first click to paying customer

The Click-to-Customer System is the way we connect your offer, your marketing and your follow-up into one measurable system. Most businesses buy these pieces separately and hope they work together. We build them as one, so you can see where growth comes from and what needs to improve.

  • One plan, one teamYour offer, ads, videos, website and follow-up are planned together, not by three different companies.
  • Nothing falls through the cracksEach stage hands off to the next, so attention turns into inquiries and inquiries into customers.
  • Built around your offerEverything starts with why customers should choose you.
  • Measured at every stepWe agree on the numbers at the start and report on them every month.
  • Improved over timeWe keep what works, fix what doesn't, and refresh the creative regularly.

The three stages

Offer, attention, follow-up

Each stage has a clear job, clear work and clear results you can see.

STAGE 1

Offer

Give the right customers a clear reason to choose you over the competitor down the street.

Services in this stageSocial media marketing Google Ads

What we do

  • We review your business and your local competitors
  • We find your best customers and most profitable services
  • We sharpen your offer and how you're positioned
  • We agree on the numbers we'll track and the targets we're aiming for

What you get

  • Competitor review
  • Priority customer and service profile
  • Offer and positioning brief
  • Baseline scorecard and targets
  • A prioritized growth plan
STAGE 2

Attention & Proof

Get seen by the right people in your city, again and again, with content that makes your value easy to believe.

Services in this stageSocial media marketing Video production Google Ads Local SEO

What we do

  • We write the messages that explain your value and answer customer concerns
  • We film you, your team and your work on location
  • We launch ads and build your visibility on Google and Google Maps
  • We collect reviews and proof along the way

What you get

  • Messaging guide
  • Campaign concepts and copy
  • Videos, photos and ad designs
  • A library of reviews and customer proof
  • A plan for testing new creative
STAGE 3

Follow-Up

Turn every call, message and form into a conversation, and every conversation into a customer.

Services in this stageWeb design CRM & automation

What we do

  • We build the pages and forms where people inquire, book or ask for a quote
  • We set up your CRM so every inquiry lands in one place
  • We automate confirmations, reminders and follow-up by email and text
  • We give your team call scripts and track where every customer came from

What you get

  • Landing pages and lead forms
  • Booking or quote-request flow
  • CRM pipeline and lead routing
  • Automated confirmations, reminders and follow-up
  • Call scripts and source tracking

Working together

What working with us looks like

One point of contact

Murilo T. leads your strategy, with specialist contractors for video, design and development.

You approve before anything goes live

Offers, scripts, ads and pages are reviewed with you first.

A monthly report in plain numbers

What we did, what it produced and what we'll change next.

Honest answers

If something isn't working, we tell you, and we tell you what we'll do about it.

Your part

Great marketing still needs a great team behind it

We bring the attention and the system. These are the things that make the biggest difference on your side.

  • Give us access to your ad accounts, website and Google Business Profile
  • Review and approve offers, scripts and pages on time
  • Answer calls and messages quickly, using the scripts we give you
  • Update lead statuses so we can see what turns into customers
  • Handle the sales conversations: your team knows your business best

Questions

How we work FAQ

Do I need all three stages?

Not always. We start where the biggest gap is. Some businesses need a clearer offer first, others need more attention, others are losing inquiries in follow-up. We recommend where to start on the free strategy call.

How long before I see results?

Paid ads can start bringing inquiries soon after launch. SEO and Google Maps take months to build. We agree on what to measure at the start and report on it every month.

Do you guarantee results?

No honest agency can guarantee rankings, leads or revenue. We commit to clear deliverables, a measurement plan and regular reporting on what's working.

Who handles the sales calls?

Your team does, because they know your business best. We give you the system, the call scripts and the follow-up that make those calls easier.

How do you measure success?

At the start we agree on the numbers that matter for your business, like inquiries, booked calls and cost per inquiry. Every month we report on them in plain language.

Ready to turn clicks into customers?

Answer 4 quick questions and book a free strategy call.

Get your free strategy call
Call or text 778-650-6134